bug_report
Differences
This shows you the differences between two versions of the page.
| bug_report [2024/09/18 07:24] – created gemmaster | bug_report [2024/11/11 22:14] (current) – gemmaster | ||
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| Line 3: | Line 3: | ||
| To help us resolve bugs quickly and efficiently, | To help us resolve bugs quickly and efficiently, | ||
| - | ===== 1. Describe the Bug Clearly | + | ^ **Step** |
| - | Provide a **detailed description** of the bug. Include: | + | | 📝 **Describe the Bug Clearly** |
| - | * What exactly is happening? | + | | 👤 **Character and Server Information** | Include your **character name** and **account name** (if possible), the **map** where the bug occurred, and your **class, level, and job**. | |
| - | * Where or when does the bug occur? | + | | 🔄 **Steps to Reproduce the Bug** | List out the **exact steps** to recreate the bug: \\ - Step 1: (e.g., log in to character) \\ - Step 2: (e.g., enter Prontera map) \\ - Step 3: (e.g., use skill X on target Y). | |
| - | * Does it affect gameplay, visuals, or performance? | + | | 📸 **Attach Screenshots or Video** |
| + | | 🆔 **Item IDs and NPC Information** | If the bug involves **items** or **NPCs**, provide: \\ - Item IDs or names of affected items (use `/iteminfo` in-game to get the ID). \\ - Names and locations of NPCs involved (e.g., Prontera (156, 198)). | | ||
| + | | ⚠️ **Include Copy of Error Messages** | If an error occurs, copy and paste the **entire error message** in the report: \\ - Open the error window. \\ - Press **Ctrl + C** to copy the message. \\ - Paste it in the Discord channel. | | ||
| + | | 💻 **Device/ | ||
| + | | ➕ **Additional Information** | ||
| - | ===== 2. Character and Server Information | + | ===== Example Bug Report |
| - | * Include your **character name** and **account name** (if possible). | + | |
| - | * What **map** were you on when the bug happened? | + | |
| - | * What class, level, and job were you using? | + | |
| - | ===== 3. Steps to Reproduce the Bug ===== | ||
| - | List out the **exact steps** to recreate the bug: | ||
| - | - Step 1 (e.g., log in to character). | ||
| - | - Step 2 (e.g., enter Prontera map). | ||
| - | - Step 3 (e.g., use skill X on target Y). | ||
| - | |||
| - | ===== 4. Attach Screenshots or Video ===== | ||
| - | **Visual evidence** helps us identify issues faster: | ||
| - | * **Take a screenshot** or **record a video** showing the bug in action. | ||
| - | * Show any **error messages** or pop-up dialogs that appear. | ||
| - | * If possible, upload these directly to the bug report post in Discord. | ||
| - | |||
| - | ===== 5. Item IDs and NPC Information ===== | ||
| - | If the bug involves **items** or **NPCs**, please provide: | ||
| - | * **Item IDs** or names of any affected items (you can use `/iteminfo` in-game to get the ID). | ||
| - | * Names of any **NPCs** involved, and their location (coordinates are helpful, e.g., Prontera (156, 198)). | ||
| - | |||
| - | ===== 6. Include Copy of Error Messages ===== | ||
| - | If an error occurs (e.g., Lua errors or script crashes), copy and paste the **entire error message** in the report: | ||
| - | * Open the error window. | ||
| - | * Press **Ctrl + C** to copy the message. | ||
| - | * Paste it in the Discord channel as part of your report. | ||
| - | |||
| - | ===== 7. Device/ | ||
| - | * Mention whether you're using **PC, Android, or other devices**. | ||
| - | * Is your client fully **updated** to the latest patch? | ||
| - | |||
| - | ===== 8. Additional Information ===== | ||
| - | More info = faster fixes! If you can, include: | ||
| - | * **Screenshots** of your **equipment** or **skill window** if relevant. | ||
| - | * Details of any **other players** or NPCs that were affected. | ||
| - | |||
| - | ===== Example Bug Report ===== | ||
| * **Character: | * **Character: | ||
| * **Server:** Main | * **Server:** Main | ||
bug_report.1726644246.txt.gz · Last modified: 2024/09/18 07:24 by gemmaster