To help us resolve bugs quickly and efficiently, please follow the steps below when submitting a bug report in the Bug Reports Channel on Discord.
| Step | Description |
|---|---|
| 📝 Describe the Bug Clearly | Provide a detailed description of the bug, including: - What exactly is happening? - Where or when does the bug occur? - Does it affect gameplay, visuals, or performance? |
| 👤 Character and Server Information | Include your character name and account name (if possible), the map where the bug occurred, and your class, level, and job. |
| 🔄 Steps to Reproduce the Bug | List out the exact steps to recreate the bug: - Step 1: (e.g., log in to character) - Step 2: (e.g., enter Prontera map) - Step 3: (e.g., use skill X on target Y). |
| 📸 Attach Screenshots or Video | Visual evidence helps us identify issues faster: - Take a screenshot or record a video showing the bug. - Show any error messages or pop-up dialogs that appear. |
| 🆔 Item IDs and NPC Information | If the bug involves items or NPCs, provide: - Item IDs or names of affected items (use `/iteminfo` in-game to get the ID). - Names and locations of NPCs involved (e.g., Prontera (156, 198)). |
| ⚠️ Include Copy of Error Messages | If an error occurs, copy and paste the entire error message in the report: - Open the error window. - Press Ctrl + C to copy the message. - Paste it in the Discord channel. |
| 💻 Device/Client Information | Mention whether you're using PC, Android, or other devices and if your client is fully updated to the latest patch. |
| ➕ Additional Information | More info = faster fixes! Include screenshots of your equipment or skill window if relevant, and details of any other players or NPCs affected. |
By following this format, we can investigate and fix bugs much more efficiently. Thank you for helping us improve the server!