====== How to Submit a Bug Report ====== To help us resolve bugs quickly and efficiently, please follow the steps below when submitting a bug report in the [[https://discord.com/channels/1207302562039074816/1209713824907927552|Bug Reports Channel]] on Discord. ^ **Step** ^ **Description** ^ | 📝 **Describe the Bug Clearly** | Provide a **detailed description** of the bug, including: \\ - What exactly is happening? \\ - Where or when does the bug occur? \\ - Does it affect gameplay, visuals, or performance? | | 👤 **Character and Server Information** | Include your **character name** and **account name** (if possible), the **map** where the bug occurred, and your **class, level, and job**. | | 🔄 **Steps to Reproduce the Bug** | List out the **exact steps** to recreate the bug: \\ - Step 1: (e.g., log in to character) \\ - Step 2: (e.g., enter Prontera map) \\ - Step 3: (e.g., use skill X on target Y). | | 📸 **Attach Screenshots or Video** | **Visual evidence** helps us identify issues faster: \\ - Take a screenshot or record a video showing the bug. \\ - Show any error messages or pop-up dialogs that appear. | | 🆔 **Item IDs and NPC Information** | If the bug involves **items** or **NPCs**, provide: \\ - Item IDs or names of affected items (use `/iteminfo` in-game to get the ID). \\ - Names and locations of NPCs involved (e.g., Prontera (156, 198)). | | ⚠️ **Include Copy of Error Messages** | If an error occurs, copy and paste the **entire error message** in the report: \\ - Open the error window. \\ - Press **Ctrl + C** to copy the message. \\ - Paste it in the Discord channel. | | 💻 **Device/Client Information** | Mention whether you're using **PC, Android, or other devices** and if your client is fully **updated** to the latest patch. | | ➕ **Additional Information** | More info = faster fixes! Include screenshots of your **equipment** or **skill window** if relevant, and details of any **other players** or NPCs affected. | ===== Example Bug Report ===== * **Character:** ZenyKing * **Server:** Main * **Bug Description:** When casting Firebolt on an Orc Warrior, the damage shows as 0. * **Steps to Reproduce:** - Equip Rod of Fire. - Go to Payon Dungeon Level 2. - Target an Orc Warrior. - Cast Firebolt. * **Screenshot/Video:** [Link to video/screenshot] * **Error Message:** No error message shown. By following this format, we can investigate and fix bugs much more efficiently. Thank you for helping us improve the server!